If the PlanetWatch App shows you “Reconnecting”, you need to be sure to have followed these steps:

-   Put the “Always on” mode in the Atmotube App particulate settings

(In the AtmotubeApp click on Settings-> particulate matter ->mode -> Always on);

-   Stop the Atmotube App before you open the PlanetWatch App;

-   Keep the PlanetWatch App always open. Only in Android device you can keep it always open but in background)


If the previous steps don’t solve the problem, you can try to:


-   Move away from other devices (e.g. routers);

-   Place the Atmotube PRO 2/3 meters away from you;

-   Change the date and time of your device:

-   Restart your device.


If the previous steps don’t solve the problem, be sure to check your phone settings for:


-   battery optimization;

-   screen limitation (night mode, eye care, blue light filter);

-  GPS limitation;

-   Wi-Fi limitation



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