You can update your PIN on you Explorer account, selecting your Atmotube in the "My Sensor" page and clicking on "Update PIN".

Comments

5 comments

  • Armin Mujic

    Hi i started my PIN with 0. can you help me please to reset it. Thanks

    2
  • Sfont012

    I am having the same problem and i cannot get support or an answer from my ticket. I just want to reset my pin code. 

    1
  • Matthew Parkes

    I also used a zero and had to opened a ticket, they will get back to you just be patient, the fix will be the zero will be changed to a 1 by the team at PW

    2
  • Sfont012

    Thanks for the reply Matthew, im looking forward to hearing from them so i can get my sensor online. Im glad they were able to resolve your issue. Did you run into any other issues after they fixed it? How is your sensor doing, is it earning rewards?

    0
  • Matthew Parkes

    Hi, Yes i did receive some rewards at the beginning then its stopped over the weekend, but i guess this is due to the amount of Awair element issues just slowing the system down.

    I would say the PW team are very busy will emails and issues at the present.

    0

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