If you need to change the sensor’s location, you can do it in your Explorer account or in the PlanetWatch App.

In your Explorer account you need to:

  • Login on the Explorer
  • Click on MySensor
  • Click on the sensor that needs a location change
  • Click on update location
  • Write the new address where your sensor is located

In the PlanetWatch App you need to:

  • Click on the sensor
  • Click on the 3 dots in the right corner of your screen
  • Click on Change Location
  • Search the location on the Map
  • Click on Set Location



  • Wasan Kitisook

    ฉันปรับตำแหน่งของเซนเซอร์ให้ถูกต้องในเวปไซด์แต่พอเปิด แอปในมือถือ กลับไม่พบเซนเซอร์ ต้องทำอย่างไร 

  • Exftrading

    I'm faced with a blank screen when I click on my sensor...???

  • Grosu Dorin

    same to me, seems to be a bug.

  • Vinwosni

    Getting a location error, address is already correct, troubleshooting popup says to follow this guide to fix it but there's nothing here to help.

  • tempituksiri

    Id: awair-element_73133

    Please fix it my location in the app. my location is "n.a"


  • Serhii

    Id: awair-element_74691

    Id: awair-element_76341

    Fix please, i set location more then twice on each device, in app location is "n.a".

    Contact with me please.

  • Keith Cayama-Perez

    Do you need to pay a fee? What about the bugs that are listed above? Will the time lost be recovered in any way or form?

  • Michael R Schaefer

    If N.A. or blank screen press - (minus) a few times to zoom out. My location was in middle of atlantic (all blue) and looked like blank screen.


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