We don't directly manage the KYC, but it is managed by Synaps.
For the failed KYC verification, you need to open a ticket to Synaps support by clicking on the chat button in the Verification session on the Explorer
14 comments
Synaps don't get back to you or help with failed kyc so this doesn't help
Synaps Don't get back with this problem and what I do
Yes , synaps are not responding with our support ticket so what we will do any idea????
Me too no any action
No responden a mi ticket para restaurar un paso fallido
PlanetWatch can contact synaps support?
There is no place in synaps support. what we do???
Phone KYC support from Synaps DOES NOT WORK. PlanetWatch are failing their customers, you need to fix this ASAP.
Same for me no synapse return and I will miss my advanced cause of that ! Kind of annoying
Synaps solved my problem today.
Pawelcisu72
How did you contact them?
Wait for 48 hours you will get email from Kyllian synaps
I text to synaps support and after 3-4 days I get e-mail from synaps
Article is closed for comments.
Comments
14 comments
Synaps don't get back to you or help with failed kyc so this doesn't help
Synaps Don't get back with this problem and what I do
Yes , synaps are not responding with our support ticket so what we will do any idea????
Me too no any action
No responden a mi ticket para restaurar un paso fallido
PlanetWatch can contact synaps support?
PlanetWatch can contact synaps support?
There is no place in synaps support. what we do???
Phone KYC support from Synaps DOES NOT WORK. PlanetWatch are failing their customers, you need to fix this ASAP.
Same for me no synapse return and I will miss my advanced cause of that ! Kind of annoying
Synaps solved my problem today.
Pawelcisu72
How did you contact them?
Wait for 48 hours you will get email from Kyllian synaps
I text to synaps support and after 3-4 days I get e-mail from synaps
Article is closed for comments.