We don't directly manage the KYC, but it is managed by Synaps.

For the failed KYC verification, you need to open a ticket to Synaps support by clicking on the chat button in the Verification session on the Explorer

 

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Comments

14 comments

  • Millswest1

    Synaps don't get back to you or help with failed kyc so this doesn't help

    2
  • Pawelcisu72

    Synaps Don't get back with this problem and what I do

    2
  • Kaushal shah

    Yes , synaps are not responding with our support ticket so what we will do any idea????

    2
  • Rooj Ruchirabutr

    Me too no any action

    1
  • Willian

    No responden a mi ticket para restaurar un paso fallido

    2
  • Pawelcisu72

    PlanetWatch can contact synaps support?

    3
  • Pawelcisu72

    PlanetWatch can contact synaps support?

    3
  • Sanath Udayawansa

    There is no place in synaps support. what we do???

    3
  • pjhoneill

    Phone KYC support from Synaps DOES NOT WORK. PlanetWatch are failing their customers, you need to fix this ASAP.

    3
  • Antoboil12

    Same for me no synapse return and I will miss my advanced cause of that ! Kind of annoying

    2
  • Pawelcisu72

    Synaps solved my problem today.

    0
  • pjhoneill

    Pawelcisu72

    How did you contact them?

    1
  • Kaushal shah

    Wait for 48 hours you will get email from Kyllian synaps

    0
  • Pawelcisu72

    I text to synaps support and after 3-4 days I get e-mail from synaps

    0

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