How to reset a failed KYC step?

You need to open a ticket to Synaps support by clicking on the chat button in the Verification session on the Explorer

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Comments

14 comments

Millswest1

21 January 2022 09:19
Synaps don't get back to you or help with failed kyc so this doesn't help
2
Pawelcisu72

24 January 2022 23:51
Synaps Don't get back with this problem and what I do
2
Kaushal shah

25 January 2022 00:32
Yes , synaps are not responding with our support ticket so what we will do any idea????
2
Rooj Ruchirabutr

25 January 2022 07:32
Me too no any action
1
Willian

25 January 2022 18:12
No responden a mi ticket para restaurar un paso fallido
2
Pawelcisu72

26 January 2022 18:23
PlanetWatch can contact synaps support?
3
Pawelcisu72

26 January 2022 18:31
PlanetWatch can contact synaps support?
3
Sanath Udayawansa

27 January 2022 04:39
There is no place in synaps support. what we do???
3
pjhoneill

27 January 2022 10:58
Phone KYC support from Synaps DOES NOT WORK. PlanetWatch are failing their customers, you need to fix this ASAP.
3
Antoboil12

27 January 2022 15:02
Same for me no synapse return and I will miss my advanced cause of that ! Kind of annoying
2
Pawelcisu72

27 January 2022 16:30
Synaps solved my problem today.
0
pjhoneill

27 January 2022 16:33
Pawelcisu72

How did you contact them?
1
Kaushal shah

27 January 2022 16:41
Wait for 48 hours you will get email from Kyllian synaps
0
Pawelcisu72

27 January 2022 17:45
I text to synaps support and after 3-4 days I get e-mail from synaps
0

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