Please note that:

  • You can only activate your license renewal if the current license has already expired or is one month away from expiring.
  • You cannot add multiple license renewals at once to your current license. You must activate one at a time: either when the previous one has already expired or is one month away from expiring. 

 

In order to renew a license on the PlanetWatch App:

  • Log in to the PlanetWatch App (you need to install the latest App update);
  • Within 30 days before your current license expires (or if it has already expired), you will see a red triangle near the corresponding sensor icon;
  • Click on the sensor;
  • Click on “Fix it now”:
  1. Choose the license extension that you want to add to your sensor and then confirm your selection by clicking on “Yes”;
  2. If you have not yet purchased a license renewal, you will be redirected to PlanetWatch’s license renewal e-commerce webpage. Select the license renewal that you want and complete the purchase. Then, update the sensor page on the PlanetWatch App and follow the procedure described above.

The activation process will also be available on the PlanetWatch Explorer soon.

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