Why is my Kaiterra not sending data to the PlanetWatch Network?

  • Updated


First of all check if in the Kaiterra Dashboard Home Page a ⚠️ yellow triangle is displayed near your sensor UDID. If so, please double check your sensor configuration and Internet connection

→ If the problem persists, please contact Kaiterra Support

Moreover please check if:

  • you have performed the KYC
  • You have not deleted or changed the API Key associated with your sensor.

→ If so, please delete all the API Keys and create only one new API Key. Then submit a ticket providing us the new API Key in the dedicated field of the ticket form.

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