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How can I reset a failed KYC step?

  • Updated 25 October 2022 14:45

Since the account verification is managed by Synaps, if you need to reset a failed KYC step, you need to open a ticket to Synaps support by clicking on the chat button in your Verification session on the Explorer.

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Articles in this section

Articles in this section

  • What is the MyVerification page?
  • Why can’t I see the “MyVerification” page?
  • How to complete the KYC?
  • How can I reset a failed KYC step?
  • Can I verify two accounts using the same personal data?
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